Excellent track record since 2007 Strict adherence to applicable Government Statutory Norms & Compliances Low attrition rate - quick ramp up/down Excellent client retention Complete training modules & service quality tracking mechanism Well implemented EHS policies aligned with client’s policies Latest state of the art technologies for Systems, Equipment, Backup Well executed Transition Process Management & Site Takeover Plans Service Measurement & Evaluation Based on Analysis of Service Levels as per SLAs Planning and tracking the service delivery activities Delivering services according to the agreed commitments Managing the finances associated with the services delivery Identifying & controlling modifications to the services before being provided Identifying & controlling modifications to associated service commitments Identifying problems that impact the service delivery and taking both preventive and corrective actions 
